Refund policy

Due to the hygienic nature of our products and our strict quality control standards, all sales are final.

KL Aura Extensions does not accept returns, exchanges or refunds once order has been shipped or delivered.

 

PLEASE NOTE

-Hair extensions are considered personal use products and cannot be resold once handled.

-Opening, installing, coloring, cutting, washing, or altering the hair immediately voids all claims.

-Packaging must remain completely intact and unopened for any eligibility consideration. 

 

  DAMAGED OR INCORRECT ORDERS

If you receive an order that is damaged during transit or incorrect, you MUST notify us within 48 hours of delivery. 

 

To be eligible for review, please:

-Email us at KLAuraco@yahoo.com

-Include clear photos or videos showing:

       -The unopened product

       -Original packaging

       -Shipping label

Claims submitted after 48 hours will not be reviewed. 

 

IMPORTANT

We do not accept claims for:

-Texture dissatisfaction

-Length expectations

-Styling preference

-Improper installation

-Normal shedding

-Buyer's remorse

 

Refunds are only issued for incorrect or damaged items reported within 48 hours of delivery. All other sales are final. 

Approved claims may be resolved through replacement, store credit, or refund at our discretion. 

By completing your purchase, you acknowledge and agree to this policy.